If you want to pay with russian card, you should go to Lottyel.ru
DELIVERY AND PAYMENT
Delivery by courier service CDEK.
The cost and delivery times are specified on the order confirmation page, depending on the recipient’s distance. The assembly time is not included in the delivery time and is about 1-3 calendar days.
Free delivery is available when paying online from $80.
The storage time at the pickup point is 5 working days.
The cost and delivery times are specified on the order confirmation page, depending on the recipient’s distance. The assembly time is not included in the delivery time and is about 1-3 calendar days.
Free delivery is available when paying online from $80.
The storage time at the pickup point is 5 working days.
RETURN & REFUND POLICY
We hope you will be satisfied with your purchase. However, if something does not go as planned, you can return the order in full or in part within 7 calendar days from the date of receipt.
Do not use the goods you plan to return — they should be new. Keep all sewn-in labels and labels, as well as bills / receipts confirming the purchase in our store.
Within 7 days after receiving the order, contact the customer care service via WhatsApp at number +7(917)163-55-59 or by email lottyel.brand@gmail.com. An agent will help you to make a return application.
Pack the items you want to return in a plastic or branded bag, attach the filled out return application to the goods.
To return items from several orders, pack them separately. Contact CDEK to process the return.
Do not use the goods you plan to return — they should be new. Keep all sewn-in labels and labels, as well as bills / receipts confirming the purchase in our store.
Within 7 days after receiving the order, contact the customer care service via WhatsApp at number +7(917)163-55-59 or by email lottyel.brand@gmail.com. An agent will help you to make a return application.
Pack the items you want to return in a plastic or branded bag, attach the filled out return application to the goods.
To return items from several orders, pack them separately. Contact CDEK to process the return.
We transfer money within 3 working days. The countdown begins the day after the goods arrive in our warehouse.
If the order was paid online through the website or application, in order to return money to a bank card. Please note that it may take longer for the money to appear on your card — the payment processing time depends on your bank.
If you would like to get information about the status of your return, please contact us.
If the order was paid online through the website or application, in order to return money to a bank card. Please note that it may take longer for the money to appear on your card — the payment processing time depends on your bank.
If you would like to get information about the status of your return, please contact us.
