We hope you will be satisfied with your purchase. However, if something does not go as planned, you can return the order in full or in part within 7 calendar days from the date of receipt.
Do not use the goods you plan to return — they should be new. Keep all sewn-in labels and labels, as well as bills / receipts confirming the purchase in our store.
Within 7 days after receiving the order, contact the customer care service via WhatsApp at number +7(917)163-55-59 or by email lottyel.brand@gmail.com. An agent will help you to make a return application.
Pack the items you want to return in a plastic or branded bag, attach the filled out return application to the goods.
To return items from several orders, pack them separately. Contact CDEK to process the return.